#105 Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership | Sanjiv Yajnik, President of Financial Services at Capital One

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One where we discuss: Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/

OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. New to OPENLANE? Sign up now and receive a $350 buy fee credit. Learn more at https://www.openlane.com

Capital One - Dealers are constantly looking for creative ways to drive customer leads, and Capital One is innovating to help. Muse from Capital One Navigator Platform provides the tools dealers need to create personalized touchpoints for customers, connecting a dealer's digital footprint with their physical world. With Muse, dealers can create individual and unique cards that allow their teams to prospect anywhere by sharing their profile page with a customer so the customer can share contact information, get pre-qualified, and search inventory. Get started today by visiting https://carguymedia.com/3WsS50m

Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/

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Topics:

(00:00:00) - Intro

(00:01:28) - Sanjiv’s background and career

(00:10:35) - How were you able to scale to this size?

(00:16:10)- How can we solve the affordability crisis?

(00:21:39) - The Navigator product

(00:25:21) - What trends are you focused on?

(00:29:12) - What’s your vision for this “card” for dealers?

(00:35:42) - How do you come up with innovative ideas?

(00:42:46) - What are you seeing in terms of buying signals from the consumer?

(00:45:37) - What’s next for CapitalOne?

(00:53:32) - Where do you see the auto industry trending?

(01:00:57) - Closing thoughts

Check out Muse by CapitalOne here.

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