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Vendor Insights Podcasts

“DMS is Not the Truth!” The Unspoken Dealer Accounting Secret Costing Thousands (+ How to Fix it) | Jen Speerbrecher, Vice President at Veramatic
April 2, 2026

“DMS is Not the Truth!” The Unspoken Dealer Accounting Secret Costing…

Today, I'm joined by Jen Speerbrecher, Vice President at Veramatic. We dive into the "unsexy" but critical world of the dealership back office , where tribal knowledge is disappearing, and manual errors are eating into razor-...

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“Your Headcount is Wrong!” Designing The Dealership of the Future (And the 5-Year Dealer Playbook) |  Chris Walsh, President and Acting CEO at The Reynolds and Reynolds Company
March 26, 2026

“Your Headcount is Wrong!” Designing The Dealership of the Future (An…

Today I'm joined by Chris Walsh, President and Acting CEO at The Reynolds and Reynolds Company. Chris breaks down how to transition from a fragmented "bolt-on" tech stack to a unified AI ecosystem that automates routine admin...

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“You're Already Late!” Why AI is No Longer Optional in March 2026 (+ How To Hire Your First Agent)
March 21, 2026

“You're Already Late!” Why AI is No Longer Optional in March 2026 (+ …

In this episode of the Industry Spotlight, joining host Sam D’Arc are Roman Spriggs, General Manager of All Things Automotive, and Ross Tinkham, VP of Automotive at Podium, to discuss how Roman replaced a potential human hire...

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"Dealers Are Chasing Leads Too Late!" – Why Predicting Buyers Is the Next Dealer Edge | Mo Zahabi, AVP of Product Consulting at Cox Automotive
March 12, 2026

"Dealers Are Chasing Leads Too Late!" – Why Predicting Buyers Is the …

Today I'm joined by Mo Zahabi, AVP of Product Consulting at Cox Automotive. Most dealers think the race begins when the lead arrives . But by that point, the customer has often been in-market for five or six weeks already. Mo...

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Stop Chasing One-Time Sales – How Top Dealers Are Building Repeat Revenue Machines | Paul Nadjarian, Chief Product Officer at Carfax
March 5, 2026

Stop Chasing One-Time Sales – How Top Dealers Are Building Repeat Rev…

Today I'm joined by Paul Nadjarian, Chief Product Officer at Carfax. We break down why the smartest dealers are shifting from one-time gross to lifetime value , how vehicle history data closes the trust gap with consumers, an...

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Search Isn’t Being Replaced...It’s Evolving – How Dealers Win Search in the AI Era | Zach Billings, Co-Founder of Wikimotive
Feb. 24, 2026

Search Isn’t Being Replaced...It’s Evolving – How Dealers Win Search …

Today Sam D'Arc is joined by Zach Billings, Co-Founder of Wikimotive. We break down why AI search is an evolution of SEO — not a replacement —and why consumer behavior is changing far slower than the hype suggests. Zach expla...

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“Think Instacart for inventory!” — How Digital Platforms Are Reshaping Auctions & Profitability | Justin Zane, SVP, US Marketplace & Services at OPENLANE.
Feb. 17, 2026

“Think Instacart for inventory!” — How Digital Platforms Are Reshapin…

Today Sam D'Arc is joined by Justin Zane, SVP, US Marketplace & Services at OPENLANE. We unpack why digital auctions have overtaken physical lanes in reach and efficiency , and why old habits —not economics—are keeping brick-...

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Profit Or Peril: Why The Final 1% Of Vehicle Condition Makes Or Breaks The Deal | Industry Spotlight
Feb. 14, 2026

Profit Or Peril: Why The Final 1% Of Vehicle Condition Makes Or Break…

In this episode of the Industry Spotlight, we dive into why used car success in 2026 is no longer j ust about the purchase price , but about the high-stakes ability to acquire and articulate a vehicle's complete story. Joinin...

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"Never pre-qualify!" – The New Revenue Lever Inside Dealerships Bringing Clarity In The Back Office | Jake Cronin, CEO of Siro
Feb. 10, 2026

"Never pre-qualify!" – The New Revenue Lever Inside Dealerships Bring…

Today I’m joined by Jake Cronin, CEO of Siro. We break down the massive “dark matter” problem in dealership sales, why most of the sales process has been invisible until now , and how AI is finally capturing what actually hap...

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The $11B Dealer Group Secret – Why Your Used Car Strategy Needs More Data and Less Emotion | Industry Spotlight
Feb. 7, 2026

The $11B Dealer Group Secret – Why Your Used Car Strategy Needs More …

Today, Sam sits down with Steve Hoggle, General Manager at Honda of Lake City and Sarah Copp, Director of Major Accounts at Lotlinx to pull back the curtain on the "Moneyball" strategy of modern automotive retail. While many...

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"An Army of Experts!" – The End of Software as We Know It + Reacting to Live Dealer Comments  | Pre-NADA AI #7 Eric Rea, CEO of Podium
Feb. 5, 2026

"An Army of Experts!" – The End of Software as We Know It + Reacting …

Today I’m joined by Eric Rea, CEO of Podium. Eric breaks down how AI agents are replacing labor across sales and service , why speed is now the ultimate competitive advantage, and how fixed ops is finally getting real AI help...

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The Great Dealer Tech Collapse – The AI Vendors Surviving 2026 & Who To Bet On | Pre-NADA AI #6 Brian Hoang, CEO of Mia
Feb. 3, 2026

The Great Dealer Tech Collapse – The AI Vendors Surviving 2026 & Who …

Today I’m joined by Brian Hoang, CEO of Mia. We dive into why dealerships are moving beyond fragmented SaaS tools toward AI-native platforms that automate real work, not just conversations. Brian explains why consolidation is...

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Solving the $182M Handoff Problem – Winning Back Customer Trust & Gen Z Buyers | Annie Fallows, Head of Navigator Platform at Capital One
Jan. 29, 2026

Solving the $182M Handoff Problem – Winning Back Customer Trust & Gen…

Today I’m joined by Annie Fallows, Head of Navigator Platform at Capital One. We dive into a massive shift in market sentiment , exploring how dealer trust skyrocketed from 44% to 70% . Annie breaks down why Gen Z is your mos...

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The End of the M&A Lottery – Why Earnings Quality Now Outweighs the Multiple | George Karolis, President of The Presidio Group
Jan. 27, 2026

The End of the M&A Lottery – Why Earnings Quality Now Outweighs the M…

Today I’m joined by George Karolis, President of The Presidio Group. George breaks down the tension between record-high blue sky multiples and the rising cost of capital, offering a rare look at who is buying, who is selling,...

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Why Most Service Departments Leak Calls – And What Actually Stops It | Pre-NADA AI #5
Jan. 24, 2026

Why Most Service Departments Leak Calls – And What Actually Stops It …

In part 5 of our Pre NADA AI Spotlight series, Sam sits down with Luke Sontag, Marketing, & IT Manager at Kissee Ford and Ari Polakof, CEO & Co-founder of Flai. We explore how one family-owned dealership used voice AI to capt...

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250 Million Car Shoppers – How Dealers Are Turning Big Data Into A Secret Weapon | Brian MacDonald, CEO & President of CDK Global
Jan. 22, 2026

250 Million Car Shoppers – How Dealers Are Turning Big Data Into A Se…

Today I’m joined by Brian MacDonald, CEO & President of CDK Global. We explore the massive scale of the CDK's automotive data ecosystem and what it means to have a touchpoint with nearly 90% of car owners in the country. Bria...

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Drowning in Tech Noise – How to Really Win with GEO, Reviews, and Conversion | Alexi Venneri, Co-founder and CEO of DAS Technology
Jan. 20, 2026

Drowning in Tech Noise – How to Really Win with GEO, Reviews, and Con…

Today I’m joined by Alexi Venneri, Co-founder and CEO of DAS Technology. We dig into why dealers are spending a record $29,000 a month on SaaS yet still feel buried by noise, how AI search is shifting power from SEO to review...

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The Service Goldmine Dealers Are Ignoring – How To Deploy The 24/7 Revenue Engine  | Pre-NADA AI #4 Shaun Sorensen, CEO and Co-Founder of Kenect
Jan. 17, 2026

The Service Goldmine Dealers Are Ignoring – How To Deploy The 24/7 Re…

In part 4 of our Pre NADA AI Spotlight series, I’m joined by Shaun Sorensen, CEO and Co-Founder of Kenect. We dig into why the biggest untapped profit pool in dealerships isn’t sales —it’s service—and how AI agents are moving...

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The Next Frontier for Dealership Service Phone Lines (+ The Hours Saved Using It) | Pre-NADA AI #3
Jan. 15, 2026

The Next Frontier for Dealership Service Phone Lines (+ The Hours Sav…

In part 3 of our Pre NADA AI Spotlight series we break down why call handling is still broken , and how a new generation of agentic AI is changing the equation . Today, Sam sits down with Chris Murphy, General Manager of Volk...

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The Time-to-Sale Problem Dealers Are Dying to Fix (and Who's Figured it out) | Pre-NADA AI Spotlight #2 | Sanjay Varnwal, Co-Founder & CEO at Spyne.ai
Jan. 8, 2026

The Time-to-Sale Problem Dealers Are Dying to Fix (and Who's Figured …

Today I’m joined by Sanjay Varnwal, Co-Founder & CEO at Spyne.ai. In part 2 of our Pre NADA AI Spotlight series we break down how AI is actually being deployed inside dealerships today—from faster merchandising to smarter lea...

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The Margin Problem Dealers Rarely Audit: Credit Cards (And 3 Practical Fixes) | Eric Cohen, CEO at Merchant Advocate
Jan. 6, 2026

The Margin Problem Dealers Rarely Audit: Credit Cards (And 3 Practica…

Today I’m joined by Eric Cohen, CEO at Merchant Advocate. We break down why credit card processing is one of the most overlooked expense lines in dealerships, how 60–70% of stores are overpaying , and which “non-negotiable” f...

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‘The CSI Illusion’ : The Death of the Survey and Why Speed is the Real Driver of Dealer Profit | Industry Spotlight
Jan. 3, 2026

‘The CSI Illusion’ : The Death of the Survey and Why Speed is the Rea…

This year, auto retail crossed a real inflection point with AI — not just experimentation, but actual adoption inside dealerships. With that shift came a flood of questions from operators trying to separate signal from noise....

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The Real Cost of Car Theft at Dealerships – Security, Recovery, and Retention | Industry Spotlight
Dec. 23, 2025

The Real Cost of Car Theft at Dealerships – Security, Recovery, and R…

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with ...

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“Time Kills Deals!” – The 40% Rule and the Speed Strategy That Closes More Car Deals | Chase Abbott, VP of Sales at Cox Automotive
Dec. 18, 2025

“Time Kills Deals!” – The 40% Rule and the Speed Strategy That Closes…

Today I’m joined by Chase Abbott, VP of Sales at Cox Automotive. We break down how AI, data, and connected technology are reshaping dealership operations , customer experience, and competitive strategy. Chase explains where d...

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