April 22, 2025

"GMs Don’t Get Finance": How This Operator Uses F&I to Outrun the Market | Chase Channell, General Manager of Victory Honda Jackson

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Show Notes

Today I’m joined by Chase Channell, General Manager of Victory Honda Jackson.

We get into how he went from college dropout to GM by 25, why mastering finance separates good GMs from great ones, and why he still personally desks every single deal at his store.

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Topics:

02:10 What's Chase's early career background?

02:50 Why transition to car sales?

05:00 First car sales experiences like?

12:36 Why is F&I knowledge important?

20:23 How to build customer relationships?

24:58 What defines Victory's company culture?

26:39 How to empower service concierges?

31:49 How to optimize used car sales?