How Family Turmoil—And A Patriarch’s Dying Wish—Sparked A Bold New Chapter For Crain Automotive | Christian Crain, VP of Operations at Crain Automotive

Today I’m joined by Christian Crain, VP of Operations at Crain Automotive — a 16-store dealer group based in Arkansas. We dig into a story that’s both unique and all too common in the car business: generational turmoil, how control can fracture a family, what it takes for the next generation to rebuild and much more.
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Topics:
00:20 – How have tariffs impacted dealership operations?
02:35 – What shaped this family automotive legacy?
05:05 – How do family dynamics affect business decisions?
10:16 – What leadership changes drove transformation?
18:28 – Which technologies revolutionized your operations?
23:18 – What were your first critical challenges?
24:57 – How do you elevate customer experience?
29:26 – Why are OEM relationships crucial?
38:09 – What's your vision for strategic growth?
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