How Van Horn Auto Group Is Capitalizing on the Final Customer Touchpoint—The Card Swipe | Industry Spotlight

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jennica Krebsbach, Controller at Van Horn Auto Group, and Julie Douglas, CEO of Dealer Pay.

This episode of the Car Dealership Guy Podcast is brought to you by Dealer Pay:

1. Dealer Pay – Designed to increase productivity and customer retention, Dealer Pay is a dealer-specific payment acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the U.S. Contact Julie today - julie@dealer-pay.com or 636-442-4901

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Topics:

01:22 What is the role of a controller in an auto group?

03:59 How has technology impacted the auto industry?

05:09 How does cash management work in daily operations?

05:45 What is the Employee Stock Ownership Plan (ESOP) at Van Horn?

08:21 What are the challenges and solutions in credit card processing?

10:20 How does DealerPay streamline payments?

17:36 What are the strategies for fraud prevention and compliance?

21:28 How does credit card surcharging work in the auto industry?

27:35 What are the future trends and advice for aspiring controllers?

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