Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jack Ballinghoff, COO of Ourisman Automotive Group where we discuss: His principles to running 17+ dealerships, the best used car auction in the United States, why he thinks negotiations in car sales need to end and much more.
This episode of the Car Dealership Guy Podcast is brought to you by:
CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform
Impel - Impel enables automotive retailers, manufacturers, and online marketplaces to turn shoppers into buyers, and buyers into lifelong customers, with the auto industry's most advanced AI-powered Customer Lifecycle Management platform. Learn more @ https://impel.ai/
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Topics:
00:00:00 - Intro
00:01:48 - Jack’s background and career
00:15:10 - Where did you find your niche in the business?
00:18:29 - What do you mean you try to “see around corners?”
00:23:27 - What do you see for the future of the industry?
00:25:49 - Is transparency the end game?
00:27:47 - What are some non-conventional opinions you have about dealerships?
00:36:01 - Implementing efficiency
00:38:49 - Empowering the individual vs. standardization
00:41:07 - What strategies do you use to operate your stores?
00:54:07 - How do you think about bonuses?
00:58:43 - Onboarding and integration
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