Hiring for technicians is shifting toward mindset over skillset. Dealers are looking for attitude and adaptability as the foundation for building lasting talent. Ed Roberts, COO of @Bozardfordstaugustine, explains how this approach is shaping hiring decisions. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Some dealers are starting to build a technician pipeline from within. Internal development programs are transforming entry-level roles into long-term careers– Creating a steady flow of trained talent. Ed Roberts, COO of @Bozardfordstaugustine, breaks down how sustained investment in development is reshaping workforce strategy. ➤ Stream the latest episode of…
Today I’m joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more. This episode is brought to you by: 1.…
Today's show features: Marion Cain, Founder of ACE David Kelly, Training Director of Brown & Brown Dealer Services This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer…
Daily Dealer Live is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Today's show features: Brian Hoang, CEO of Mia Eric Rea, CEO of Podium Tasso Roumeliotis, CEO of Numa Monik Pamecha, CEO of Toma This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over…
Daily Dealer Live is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a ""dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Visit https://dealer-pay.com/ to learn more. Follow Car Dealership…
Labor rate negotiations sit at the center of the dealer–OEM relationship. Profitability funds better pay for technicians and better customer service— Making it a shared interest. Robert Wooden, Owner of Wooden Automotive Consultants, explains how this alignment is shaping dealer strategy. ➤ Stream the latest episode of the Car Dealership…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Labor costs in service are climbing while OEM-approved rates aren’t keeping pace. Rob Scott, Executive GM of Bob Johnson Chevrolet, explains why this gap is pressuring fixed ops profitability. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Wooden Automotive…
Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Rob Scott, Executive General Manager of Bob Johnson Chevrolet, and Robert Wooden, Owner of Wooden Automotive Consultants LLC. This…
Daily Dealer Live is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test…
AI is expanding the role of customer data in auto retail. Instead of replacing CDPs, it’s starting to layer on top— Using customer data to predict actions and even complete tasks like service scheduling. Art Dessein, VP of Sales at @GetImpel, explains how this integration is shaping the future of…
Today's show features: Eric Miller, Director at Morrie's Auto Group Monik Pamecha, CEO of Toma Mathew Growden, Consultant This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as…
From Widewail’s Q2 2025 Voice of the Customer Report | See industry trends from over 2.7 million Google reviews posted during the first half of 2025 → https://carguymedia.com/4nfYKXE | @widewail partner Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us…
Service is becoming the biggest AI opportunity in auto retail. Volume of service records far exceeds sales leads– But many dealerships lack the capacity to engage customers at that scale. Art Dessein, VP of Sales at @GetImpel, shares why this gap is primed for AI solutions. ➤ Stream the latest…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Today I’m joined by Art Dessein, VP of Sales at Impel. We dig into how AI is reshaping inventory management, the playbook big dealer groups use to roll it out without losing culture, and why less customer communication is actually leading to more sales—plus plenty more along the way. This…
"Daily Dealer Live is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a ""dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Visit https://dealer-pay.com/ to learn more. Follow Car Dealership…
Today's show features: Matt Bowers, Owner of Matt Bowers Automotive Group Andrew Ruck, General Manager of Lafontaine Cadillac Buick GMC of Highland This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25…
Data via VinSolutions | See the 6 biggest red flags holding back your inventory marketing → https://carguymedia.com/41m2FK6 | Cox Automotive Partner Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
This dealer has cracked the code to reaching Hispanic car buyers. How? By showing that personal connection carries more weight than generic marketing. Mario Murgado, CEO of @murgadoautomotivegroup, shares how culture is guiding his strategy. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…